Refund Policy

Silver Line Digital LLC

is committed to providing professional digital services with transparency and fairness. This Refund Policy explains how refund requests are handled.

General Policy

Refunds are reviewed based on the stage of the project and the services already delivered. As our services involve custom work, refunds may not be available once a project has been initiated or completed.

This approach aligns with standard service-based policies, where refunds are not guaranteed after delivery and may be evaluated case by case.

Eligibility for Refund

A refund may be considered only if:

• The project has not yet started, or
• No significant work has been completed at the time of the request

Once work has begun or initial deliverables have been shared, refunds are generally not applicable.

Non-Refundable Services

The following services are non-refundable once initiated or delivered:

• Website design and development
• Branding and design services
• Digital marketing services
• Mobile app or e-commerce development
• Any custom or consultation-based services

Revision Policy

We encourage clients to request revisions within the scope of their selected package. Our goal is to address concerns through revisions before considering any refund request.

Refund Request Process

All refund requests must be submitted through our official contact channels with complete project details. Each request is reviewed individually based on project status and agreed service terms.

Processing Time

If a refund is approved, it will be processed using the original payment method. Processing time may vary depending on the payment provider.

Policy Updates

reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page.